Refund policy

Returns & Refund

Communication & Refunds

We will notify you if any part of your order is cancelled or if additional information is required to process your order.

If SIA Organics is unable to process your order, a refund will be initiated to your original payment method.

Approved refunds will be reflected in your source account within 5–7 working days, depending on your bank or payment provider. If you do not receive your refund after this period, kindly contact your bank before reaching out to our support team.

Customers must report any damaged product within 3 days of delivery. Replacement requests will be accepted only after verification by our Customer Support Team and must include a complete unboxing video along with the required order details.

Cancellation of Unprocessed Orders

If a cancellation request is received before the order is packed or dispatched, we will process the cancellation and initiate a full refund to the original payment method.

Cancellation of Processed Orders

Once an order has been packed or dispatched, cancellation requests cannot be accepted.

Returns & Replacement

Due to hygiene and safety reasons, opened or used products cannot be returned or exchanged.

Replacement requests are accepted only if:

  • The product is damaged during transit.
  • The wrong product has been delivered.
  • The claim is approved by the SIA Organics Customer Support Team.

A complete unboxing video is mandatory for all damage or incorrect product claims.

Returned Parcels

If a parcel is returned due to a courier-related issue that is not caused by the customer, SIA Organics will provide either:

  • Free Re-dispatch, or
  • Full Refund

after verification.

If a parcel is returned because of an incorrect address, incorrect phone number, customer unavailability, or refusal to accept delivery, additional shipping charges may apply for re-dispatch.

Refund Policy

Refunds will be issued only in the following situations:

  • Approved damaged product claims.
  • Wrong product delivered.
  • Orders that cannot be fulfilled by SIA Organics.
  • Parcels officially declared lost by the courier partner.
  • Courier-returned parcels due to courier partner errors.

Approved refunds will be processed to the original payment method.

Natural Product Disclaimer

All SIA Organics products are handcrafted using natural ingredients.

Minor variations in colour, fragrance, texture, or consistency are natural characteristics of handmade products and should not be considered manufacturing defects.

Product results may vary depending on individual factors such as skin type, hair type, body type, lifestyle, diet, medical conditions, and consistency of product usage.

Customer reviews shared on our website or social media represent individual experiences and should not be interpreted as guaranteed results.

Review & Approval of Claims

Every return, replacement, and refund request is carefully reviewed by our Customer Support Team.

Approval will be based on the information and supporting evidence provided by the customer, including the required unboxing video, product condition, courier details, and any other relevant information.

SIA Organics reserves the right to approve or reject any return, replacement, or refund request after verification.

Security Disclaimer

SIA Organics will never ask you to share your:

  • OTP
  • UPI PIN
  • CVV
  • Debit/Credit Card PIN
  • Internet Banking Password

Please do not share your confidential banking information with anyone claiming to represent SIA Organics.

Need Assistance?

For any questions regarding your order, please contact us during our business hours.

📧 Email: siaorganicshop@gmail.com

📱 WhatsApp: +91 7708858068

🕙 WhatsApp Support: 10:00 AM – 8:00 PM

📞 Phone Support: 10:00 AM – 5:00 PM